Sales: 707-414-0184    Parts/Service: 707-329-3202
Largest Airstream Inventory in the Universe

COVID-19 UPDATE

March 31, 2020

Dear Guests and Airstream Enthusiasts,

It is with heavy hearts that we announce a reduction in our staffing levels due to the impact that shelter-in-place orders have had on businesses, including our own. The decision to layoff and terminate several Team Members weighs heavily on our hearts, as well as on the hearts of those impacted by this decision. We began the month by planning our 10-year anniversary in May and are now trying to find ways to help Team Members transition from full-time to unemployment. This time is a brutal reminder of just how fragile our world is. More importantly, it is a reminder of what’s truly important to us all: family, friends and our health.

Our Dealerships are still open and performing essential services for Guests in need of their Airstream for health and safety reasons.

We remain committed to being here for you today and for years to come. We are fulfilling that commitment by making daily decisions, and by reviewing all prior decisions as this dynamic health and economic crisis unfolds. We have identified the following goals, in order of priority, to help guide our decision making during these difficult times:

  1. Our Guests’ and Team Members’ health and safety
  2. Delivering on the Total Guest Experience
  3. Cash flow and business continuity
  4. Scalability both down and up to meet the rapidly changing business environment
  5. Profitability

Please understand that adjustments to our business are done with the intent to balance these goals in their order of priority. We may not always make the right decision in hindsight, but our intentions will always be guided by our goals.

A special note for our current Guests: We deeply appreciate all your support over the years. Although the near future looks to be rather turbulent, I look back at the amazing journey you all have made possible, and I look to the future with optimism that there will be Memories & Adventures to be had once we get through this together.

Sincerely,

Ted Davis
President/CEO
AANW Holdings
Airstream Adventures

 

 


 

 

March 21, 2020

Dear Bay Area Airstream and South Bay Airstream Guests,

Per order of Solano and Santa Clara counties, as well as the state of California, it is mandated that we modify our California operations until further government notice. We understand how impactful this is to you and your family and apologize for the inconvenience. However, with the intent of doing everything possible to protect you, our Team Members and our fellow citizens, we are following these directives.

Solano County Shelter-In-Place Order: https://www.solanocounty.com/civicax/filebank/blobdload.aspx?BlobID=31828

Santa Clara Shelter-In-Place Order: https://www.sccgov.org/sites/phd/DiseaseInformation/novel-coronavirus/Pages/order-health-officer-031620.aspx

NEW HOURS OF OPERATION

Tuesday – Saturday 9 a.m. – 5 p.m. Closed Sundays & Mondays

Essential Services Offered During Shelter-In-Place Mandates

Service & Parts

Service and Parts operations are limited to essential services that facilitate shelter-in-place, travel and quarantine needs. This includes both warranty and customer pay services necessary for your Airstream to be functional for use. Appointments are required for drop-off and pick-up which can be arranged by utilizing our “Contact Us” web page (see link below). Access to storage units is available by appointment only. Please request drop-off and pick-up from the “Contact Us” link below.

Sales

Our Adventure Advisors are working from home to answer your questions and facilitate purchases. If the intended use for your Airstream is shelter-in-place, travel or quarantine needs we can set an appointment for you to meet with a sales manager to view your Airstream of choice at the dealership. You can also enjoy from your home the convenience of video walk-throughs and other “e-Services” allowing you to purchase your new Airstream away from the dealership. Please contact us utilizing the links below and let us know how we can best assist you.

Bay Area Airstream Adventures

South Bay Airstream Adventures

We look forward to resuming full-service operations as soon as possible and will keep you up to date regarding the status of the stores on this web page. The entire Airstream Adventures Team wishes you health and well-being during these challenging times.

Sincerely,

Steve Perry
Vice President Dealer Group Operations

 

 


 

 

March 17, 2020

Dear South Bay Guest,

Per the California Department of Public Health, Order of the Health Officer No. C19-07, it is mandated that we modify South Bay Airstream operations effective 3/17/2020 through (as of this writing) 4/7/2020. We understand how impactful this is to you and your family and we apologize for the inconvenience. However, in the interest of doing everything possible to protect you, our Team Members and our fellow citizens, we are following the directive as directed by the State of California. The link to the order is

California Health Order Details.

To All Guests
Our hours have changed and are subject to further modification. Please visit our website for the most current information.

Current Airstream Owners and/or Storage Guests
We are open for drop off and pick up by appointment as we understand your coach may be needed as your primary residence, travel or as a possible self-quarantine unit. We will be limiting the number of Guests on the lot at any one time to allow social-distancing standards to be maintained. If you’d like to request service, or the pick-up/drop-off of your Airstream from the storage, lot please send your request to

Contact Us

Airstream Sales Department
Our Adventure Advisors will be working from their homes to serve you. Utilizing our dealer group network, we will be able to provide you video tours as well as answer your questions. Management is available to coordinate all sales activities including purchase documents and the delivery of your newly purchased Airstream to you at your home or by appointment on our lot. Please contact your Adventure Advisor in the same manner as usual or, if you do not have one assigned, reach us through this link:

Contact Us

We look forward to safely serving you. The entire Airstream Adventures Team knows how important the freedom and safety of the Airstream lifestyle is to you and we will be doing everything possible to support your needs while following these important California mandates.

Sincerely,

Steve Perry
Vice President Dealer Group Operations


Dear Airstream Guests and Community,

As we see the impact of the Coronavirus (COVID-19) grow around the world, and here in the United States, we like many companies around the country want to share with you the preventive steps we are taking to keep you, our Team Members and Guests as safe as possible while helping you create Memories & Adventures

Our thoughts and prayers go out to all who have been affected as well as those amazing individuals and groups who are supporting our communities affected by COVID-19.

We are taking the following precautions for you during this outbreak with an overabundance of caution for your safety and health.

Our Team is monitoring information from the Centers for Disease Control and Prevention (CDC), as well as federal, state and local authorities to ensure we are following the most current safety practices and guidelines. We are communicating this information to our entire Team to ensure they receive this important information and understand how to implement these best practices throughout the day.

All Team Members have been provided and directed to follow all CDC recommendations including:

Service and Parts:

  • All Team Members have been instructed not to shake hands with Guests or fellow Team Members.
  • All Guests will be provided the option of wearing disposable rubber gloves while visiting the dealership.
  • All Team Members are to maintain “Social Distancing” of 6-feet whenever practical.
  • All Team Members are to wipe down common touch surfaces daily and between Guest visits.
  • All Team Members working on Airstreams must wear disposable gloves and dispose of them after completing work on the unit or exiting it.
  • Free unit pick-up and drop-off for service repair work totaling over $500 (within 100 miles)

Sales:

  • All Team Members have been instructed not to shake hands with Guests or fellow Team Members.
  • All Guests will be provided the option of wearing disposable rubber gloves while visiting the dealership to allow for safe and confident viewing of the Airstream inventory.
  • All Team Members are to maintain “Social Distancing” of 6-feet whenever practical. Adventure Advisors will not enter the coach with Guests in order to maintain adequate spacing throughout the Guest’s visit.
  • Guests have the option to request touring our inventory without the accompaniment of an Adventure Advisor and then subsequently can ask questions in a more open environment.
  • All Team Members are to wipe down common touch surfaces daily and between Guest visits. We have created these additional options to assist you during these unique times:
  • We’ll bring the Airstream to you – In-home viewing available within a limited distance from the dealership by appointment. Please contact your local Airstream Adventures dealership for details.
  • Video tours of Airstreams you are interested in are available upon request from your Adventure Advisor.
  • “e-Purchase” available. Select your Airstream and we will prepare all the paperwork, prep your Airstream for delivery, deliver to your location of choice (300-miles included and $1.75 per mile after that) and provide a complete walk-through orientation.

Our priority is the safety of our Guests and Team Members alike. We remain committed to providing a sales and service experience equal to the Airstream brand while realizing that we must remain flexible with our services and business practices for the benefit of everyone’s health and safety.

We look forward to serving you with safety as our top priority. Please be sure to share your ideas if there’s anything we can do for you individually to enhance your peace-of-mind and provide you with the ultimate sales and service experience both in the challenging times of today and looking forward into the future.